Clear rules, no fine print.

By using Familión you accept these terms. They're written to be understood on first reading; if anything is unclear, write to us and we'll clarify it before you go further.

1. Who we are

Familión is a product of Think Code Release Ltd, registered in the United Kingdom. When we say "we," we mean this company.

2. Your account

You must be at least 16 to create an account. To use Familión you need an account and an email address you control. You are responsible for keeping your credentials safe and for any activity carried out from your account. You can close it at any time from Settings.

3. Your content

The data in the tree — people, dates, places, photographs, notes — belongs to you and the relatives who contribute it.

So that we can show you your tree on any device and to the members you invite, you grant us a limited, non-exclusive licence to host, transmit and process that content on our servers. That licence ends when you delete the content or the account.

Cards. The person making a card approves every greeting, written, voice or video, before it goes on the card, and is responsible for what they approve. Signers are responsible for what they write or record, and for having the permission of anyone seen or heard in their greeting and, for minors, of their parent or guardian.

4. Other people's data

By adding information about relatives — living or deceased — you confirm that you have a legitimate basis to do so (consent, family interest, remembrance of the deceased). If a registered relative asks us to see or delete the data you contributed about them, we'll honour that request in line with the privacy policy.

5. Payments

Familión is free. Some features are paid for with family credits, which are bought separately, in advance or with the Family+ monthly plan; the price is shown before you pay and includes applicable taxes.

Payments are non-refundable except where the law requires otherwise.

Even so, if you change your mind, we refund a purchase's credits that haven't been used yet, if you ask within your country's window, counted from the purchase: 14 days in the European Union, the United Kingdom and every other country; 10 days in Argentina; 7 days in Brazil; and 5 business days in Mexico. The family's credits are used in this order: free credits first, then purchased ones, starting with the oldest purchase. Credits already used by any family member are not refunded. If a card isn't delivered or a game isn't built, we always give its credits back. To ask for a refund, write to support@familion.app; we refund to the same payment method. In the European Union, the European Economic Area and the United Kingdom, you can also withdraw online, with “Withdraw from this purchase here” in the purchase email or in Settings › Credits.

Family+ is an optional monthly plan: for the price you see before you pay, the family gets 750 credits every month in the tree you choose. It renews every month, on the same day, until you cancel, and we email you before each charge. You can cancel it any time from Account: it stays active until the end of the paid month and the family keeps all the credits it has received. If, at renewal, the family already has 2,250 plan credits or more, we don't charge that month. Only the person who pays can cancel it, and the plan stops if that person leaves the tree or deletes their account, or if the tree is deleted. You must be 18 or over to sign up. You can withdraw from the plan within your country's window, counted from the first payment (under the same rules as credit purchases); renewals don't open a new window, but you can cancel any time and the family keeps the credits it has received. If we change the price, we'll tell you 30 days in advance and you can cancel before it applies; in Mexico, we'll ask you to accept it again.

If you have an earlier subscription, it stays active until the end of the paid period and you can manage it from Settings.

6. Acceptable use

Don't use Familión to:

• Upload illegal content or content that infringes third-party rights.
• Post or record content that harasses, threatens, insults or humiliates anyone.
• Share another person's private information without their permission, such as their address, phone number, health or ID details.
• Recording or uploading people to a card without their permission, or minors without their parent's or guardian's permission.
• Impersonate another person or misrepresent identities.
• Attempt to access trees you haven't been invited to.
• Flood the service with automated requests.

If we detect such use, we may suspend the account. We'll always give you advance notice when it's reasonable to do so.

7. Service availability

We do everything we can to keep Familión online, but the service is provided as is. Outages, maintenance or errors may occur.

8. Limitation of liability

To the extent permitted by law, our total liability to you is limited to the amount you have paid us in the twelve months before the incident. We are not responsible for loss of use, revenue, or indirect opportunities.

9. Changes to the service or these terms

We may modify Familión and these terms. If a change materially affects your rights or the price, we'll notify you by email at least 30 days in advance. Continuing to use the service after that date means you accept the new version.

10. Governing law and jurisdiction

These terms are governed by the law of England and Wales. Any dispute that cannot be resolved amicably is subject to the courts of England, without prejudice to the consumer rights that the law grants you in your usual place of residence.

11. Contact

For any question about these terms, write to us at support@familion.app.